Privacy Policy - Automet

Automet ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our field service management platform.

1. Information We Collect

1.1 Account Information

When you create an account, we collect your name, email address, phone number, organization name, and billing information. This information is necessary to provide our services and process payments.

1.2 Service Data

We collect and store data you input into Automet, including job information, technician details, client information, inventory records, invoices, and payment transactions. This data is stored securely on servers located in India.

1.3 Usage Information

We automatically collect information about how you use Automet, including device information, IP address, browser type, access times, and pages viewed. This helps us improve our services and ensure security.

1.4 Location Data

With your permission, we collect GPS location data when technicians use the mobile app for job tracking and check-in/check-out features. You can disable location services at any time through your device settings.

2. How We Use Your Information

To provide, maintain, and improve our services
To process payments and manage subscriptions
To send you service-related notifications and updates
To respond to your inquiries and provide customer support
To detect, prevent, and address technical issues and security threats
To comply with legal obligations and enforce our Terms of Service
To analyze usage patterns and improve user experience

3. Data Storage and Security

Data Location: All your data is stored on servers located in India, ensuring compliance with Indian data localization requirements.

Security Measures: We implement industry-standard security measures including encryption in transit (SSL/TLS) and at rest, secure authentication, regular security audits, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention: We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us at support@automet.app.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., payment processors, cloud hosting providers). These providers are contractually obligated to protect your data.
Legal Requirements: When required by law, court order, or government regulation, or to protect our rights, property, or safety.
Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
With Your Consent: When you explicitly authorize us to share your information.

5. Your Rights and Choices

Under applicable Indian laws, you have the right to:

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request deletion of your data (subject to legal and contractual obligations)
Data Portability: Export your data in a machine-readable format
Opt-out: Unsubscribe from marketing communications (service-related communications may still be sent)

To exercise these rights, please contact us at support@automet.app.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. You can control cookies through your browser settings. However, disabling cookies may limit certain features of our platform.

7. Children's Privacy

Automet is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Automet after such changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@automet.app

Address: Automet, India